Public Meeting Notices
|2014 Wage Info|
• AMW Statutory
Max - $4,256.94
• Arizona Minimum Wage - $7.90
• Get Info:2014 Az Minimum Wage
• Get Info:2014 Az AMW Max
at the ICA
- 09/17/14: ADOSH Announces 2014 Regional Safety Summit - Yuma - details here
- 09/05/14: Training Webinars in Claims Handling & Processing for Fall 2014 are here! - click for info and forms
- 09/04/14: Commission posts 2014-2015 Physicians' and Pharmaceutical Fee Schedule (Eff Oct 1, 2014) - sign in here to access it
- 08/22/14: The RFQ for pest control at the ICA's Phoenix location is available on ProcureAZ. - details here.
- 08/20/14: Federal OSHA extends comment period for proposed amendments to recordkeeping regulations to October 14, 2014. For more information, click here.
- 08/01/14: Commission posts 2014 Summary of Commission Action regarding Physicians' and Pharmaceutical Fee Schedule.
- 07/02/14: Annual ICA Claims Seminar (Aug 14-15) is fast approaching and there are deadlines for room and registration! Details here.
- 06/26/14: Commission adopts AMW Statutory Max for CY 2015: $4,337.82 - details here
- 05/23/14: Cool off at the ADOSH Summer Safety Summit in Flagstaff July 23-24 at Sinagua Middle School! OSHA 10-hour classes and over 24 safety presentations planned for Arizona's employers and employees! - details here
- 05/12/14: Annual ICA Claims Seminar is scheduled for August 14-15, 2014 at the Wigwam Resort Hotel in Litchfield Park, AZ. Details now available . . .
- 05/06/14: Arizona responds to Federal OSHA's threat to take action against Arizona state OSHA plan. Click here to read response.
- 04/14/14: The Special Fund Insolvent Carrier (SB1310) report has been updated. To view updated report, click here. To view original report see Recent News entry for 12/12/13 below.
- 04/03/14: SCF Companies Become CopperPoint. Details here.
- 03/20/14: Federal OSHA threatens action against Arizona state OSHA plan. Click here to read letter.
- 01/15/14: AZ Medical Data Report for Service Year 2012 now available - details here
- 12/12/13: Special Fund Insolvent Carrier (SB1310) To view report, click here. This report has been updated. To view update, see 04/14/14 Recent News entry above.
- 10/17/13: Commission announces Arizona minimum wage of $7.90 for CY 2014
- 09/05/13: Admin & Special Fund Assessment Rates for CY 2014
- 07/10/13: Commission adopts AMW Statutory Max for CY 2014: $4,256.94
- 02/11/13: The Claims Division has developed a procedure for Change of Physician Requests under A.R.S. § 23-1062.02. - details here
- 10/31/12: Claims Division Revises AMW Procedure Effective Dec 3, 2012
- 06/11/12: 2010 Census of Fatal Occupational Injuries [Revised] Available
- 04/27/12: Commission recognizes National Workers' Memorial Day
- 03/29/12: New Arizona-Specific Residential Fall Protection Effective March 27, 2012 - details here
- 11/22/11: OSHA Videos Now Available: Preventing Construction Worksite Hazards
- 10/14/11: Commission announces Arizona minimum wage for CY 2012
- 07/06/11: New Cranes and Derricks, Hexavalent Chromium, and Steel Erection Safety Standards
Kathleen McLeod, Claims Manager
(Including The Ombudsman's Office)
Robert Galyen, Ombudsman
Do not use the above email address to send emails (or attachments to emails) containing sensitive or personal information (such as social security numbers) to the ICA because neither the website nor email is secure. Instead, FAX such materials to the FAX number below or mail paper copies to a mailing address below.Phoenix: 800 W Washington St, Phoenix AZ 85007 - Phone: (602) 542-4661
Tucson: 2675 East Broadway, Tucson AZ 85716 - Phone: (520) 628-5181
FAX (use for either office): (602) 542-3373
Click for Phone List of ICA Divisions
(Looking for downloadable forms and documents? Scroll down . . .)
Workers' compensation is a "no fault" system in which injured workers receive medical and compensation benefits no matter who causes the job-related accident. If an illness or injury is job-related, the injured worker (also known as a claimant or applicant) receives medical benefits and may receive temporary compensation, if eligibility requirements are met. In some cases, a claimant may also receive permanent compensation benefits and "job retraining."
The two divisions within the Industrial Commission which are primarily responsible for monitoring the activities of insurance carriers and for deciding disputes that arise between claimants, employers, and insurance carriers are the Claims Division and the Administrative Law Judge (ALJ) Division.
The Claims Division is charged with the responsibility to regulate the insurance carriers and self-insured employers that process claims filed by injured workers, and to insure that workers receive those benefits to which they are entitled under the Arizona Workers’ Compensation Law. The Claims Division receives claims from attending physicians and injured workers, then notifies the appropriate insurance carrier (or its third party administrator) or self-insured employer so that the claim can be processed. The day-to-day processing of an injured worker’s claim is then handled by the insurance carrier or self-insured employer. Questions regarding payment of medical bills and compensation should first be directed to their processing office. Any questions that office cannot answer should then be directed to the Claims Division.
The Claims Division processes approximately 6,000 documents per day and makes over 30,000 determinations annually on such issues as requests to leave the state, requests to change physician, average monthly wage, loss of earning capacity, and bad faith and/or unfair claims processing practices. It ensures that workers' compensation claims are processed in accordance with existing state laws and rules.
The Claims Division keeps a record of all claims filed for workplace injuries since 1925 and also maintains an employer insurance database to provide up-to-date information on Arizona employers and their workers' compensation coverage.
The Claims staff cannot provide legal advice, but they are available for general assistance regarding workers' compensation laws and rules.
The ALJ Division resolves legal disputes that arise in workers' compensation cases. A wide variety of issues may be referred to its Hearing Division, ranging from compensability, continuing benefits, supportive care, reopening of claims, and loss of earning capacity. When a request for hearing is filed in the Claims Division, the case is referred to the Hearing Division of the ALJ. For information, click on Hearings--Frequently Asked Questions below.