Public Meeting Notices
|2013 Wage Info|
• AMW Statutory
Max - $4,185.78
• Arizona Minimum Wage - $7.80
• Get Info:2014 Az Minimum Wage
• Get Info:2014 Az AMW Max
at the ICA
- 12/02/13: Training Webinars in Claims Handling & Processing - 2014 Schedule Now Available! [Dec 13-14, 2013 is full] - details here
- 10/17/13: Commission announces Arizona minimum wage of $7.90 for CY 2014
- 09/05/13: Admin & Special Fund Assessment Rates for CY 2014
- 09/03/13: Commission posts 2013-2014 Physicians' and Pharmaceutical Fee Schedule (Eff Oct 1, 2013) - sign in here to access it
- 08/12/13: > AZ Medical Data Report for Service Year 2011 now available. Click here to browse or download.
- 08/01/13: Commission posts 2013 Summary of Commission Action regarding Physicians' and Pharmaceutical Fee Schedule.
- 07/10/13: Commission adopts AMW Statutory Max for CY 2014: $4,256.94
- 02/11/13: The Claims Division has developed a procedure for Change of Physician Requests under A.R.S. § 23-1062.02. - details here
- 10/31/12: Claims Division Revises AMW Procedure Effective Dec 3, 2012
- 06/11/12: 2010 Census of Fatal Occupational Injuries [Revised] Available
- 04/27/12: Commission recognizes National Workers' Memorial Day
- 03/29/12: New Arizona-Specific Residential Fall Protection Effective March 27, 2012 - details here
- 11/22/11: OSHA Videos Now Available: Preventing Construction Worksite Hazards
- 10/14/11: Commission announces Arizona minimum wage for CY 2012
- 07/06/11: New Cranes and Derricks, Hexavalent Chromium, and Steel Erection Safety Standards
Kathleen McLeod, Claims Manager
(Including The Ombudsman's Office)
Mary Green, Ombudsman
Do not use the above email address to send emails (or attachments to emails) containing sensitive or personal information (such as social security numbers) to the ICA because neither the website nor email is secure. Instead, FAX such materials to the FAX number below or mail paper copies to a mailing address below.Phoenix: 800 W Washington St, Phoenix AZ 85007 - Phone: (602) 542-4661
Tucson: 2675 East Broadway, Tucson AZ 85716 - Phone: (520) 628-5181
FAX (use for either office): (602) 542-3373
Click for Phone List of ICA Divisions
(Looking for downloadable forms and documents? Scroll down . . .)
Workers' compensation is a "no fault" system in which injured workers receive medical and compensation benefits no matter who causes the job-related accident. If an illness or injury is job-related, the injured worker (also known as a claimant or applicant) receives medical benefits and may receive temporary compensation, if eligibility requirements are met. In some cases, a claimant may also receive permanent compensation benefits and "job retraining."
The two divisions within the Industrial Commission which are primarily responsible for monitoring the activities of insurance carriers and for deciding disputes that arise between claimants, employers, and insurance carriers are the Claims Division and the Administrative Law Judge (ALJ) Division.
The Claims Division is charged with the responsibility to regulate the insurance carriers and self-insured employers that process claims filed by injured workers, and to insure that workers receive those benefits to which they are entitled under the Arizona Workers’ Compensation Law. The Claims Division receives claims from attending physicians and injured workers, then notifies the appropriate insurance carrier (or its third party administrator) or self-insured employer so that the claim can be processed. The day-to-day processing of an injured worker’s claim is then handled by the insurance carrier or self-insured employer. Questions regarding payment of medical bills and compensation should first be directed to their processing office. Any questions that office cannot answer should then be directed to the Claims Division.
The Claims Division processes approximately 6,000 documents per day and makes over 30,000 determinations annually on such issues as requests to leave the state, requests to change physician, average monthly wage, loss of earning capacity, and bad faith and/or unfair claims processing practices. It ensures that workers' compensation claims are processed in accordance with existing state laws and rules.
The Claims Division keeps a record of all claims filed for workplace injuries since 1925 and also maintains an employer insurance database to provide up-to-date information on Arizona employers and their workers' compensation coverage.
The Claims staff cannot provide legal advice, but they are available for general assistance regarding workers' compensation laws and rules.
The ALJ Division resolves legal disputes that arise in workers' compensation cases. A wide variety of issues may be referred to its Hearing Division, ranging from compensability, continuing benefits, supportive care, reopening of claims, and loss of earning capacity. When a request for hearing is filed in the Claims Division, the case is referred to the Hearing Division of the ALJ. For information, click on Hearings--Frequently Asked Questions below.